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BeenVerified vs. TruthFinder: Which Background Check Service Wins?

Yaro Y.
Updated On
June 22, 2024
11 mins

Background check platforms are online services designed to help you gather detailed information about individuals. These platforms pull data from various public records, including criminal records, court documents, and social media profiles, offering a comprehensive view of someone's history. They are particularly useful for employers conducting pre-employment screenings, landlords assessing potential tenants, and individuals wanting to verify the background of someone they met online.

In this article, we will be comparing two popular background check platforms: BeenVerified and TruthFinder. Our goal is to help you determine which one is the better choice for your needs. We'll examine their features, data quality, pricing, user experience, and privacy measures to provide you with an in-depth comparison.

To ensure you have a clear understanding of the terminology used in this field, we also recommend referring to a glossary that provides detailed explanations of key terms commonly encountered during background checks. This will help you navigate through the complexities of the process more effectively.

Overview of BeenVerified and TruthFinder

BeenVerified

BeenVerified is a comprehensive background check platform designed to provide users with detailed information about individuals. Key features include:

  • People Search: Look up individuals using their name to find phone numbers, addresses, and more.
  • Reverse Phone Lookup: Identify the owner of any phone number.
  • Username Search: Discover social media profiles associated with a specific username.
  • Address Lookup: Obtain information about property ownership and residents.
  • Email Lookup: Find the person behind an email address.

Additional tools such as Unclaimed Property Search and Vehicle Lookup enhance the search experience, making it a versatile tool for various needs.

TruthFinder

TruthFinder operates as a powerful public records search engine, offering extensive access to personal data. Its key features include:

  • Background Check: Obtain detailed reports including emails, addresses, social media profiles, court records, and criminal records.
  • Dark Web Scan: Monitor your personal information on the dark web to prevent identity theft.
  • Reverse Phone Lookup & Address Lookup: Similar to BeenVerified, these tools help identify unknown callers and get details about properties.

TruthFinder's bundled data points make it effective for in-depth investigations, appealing to users needing comprehensive background information.

Both platforms stand out in the realm of background check solutions but differ in their feature sets and user interfaces.

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Features and Data Quality

BeenVerified Features

BeenVerified offers a comprehensive suite of features designed to meet various investigative needs. These include:

  • People Search: Find detailed information about individuals, including their full names, aliases, phone numbers, addresses, and more.
  • Reverse Phone Lookup: Identify the owner of any phone number, whether it's a landline or mobile.
  • Username Search: Uncover details linked to online usernames across multiple platforms.
  • Address Lookup: Investigate properties and discover who lives at a particular address.
  • Email Lookup: Determine the identity behind an email address and gather related contact information.

In addition to these core features, BeenVerified also enhances the search experience with tools such as Unclaimed Property Search and Vehicle Lookup, making it a robust solution for those seeking extensive background information quickly and efficiently.

TruthFinder Features

TruthFinder offers an equally compelling set of features tailored for in-depth investigations. These include:

  • Background Check: Comprehensive reports that include emails, addresses, social media profiles, court records, and criminal history.
  • Criminal Records Search: A deep dive into an individual's criminal background across various jurisdictions.
  • Social Media Profiles: Aggregates social media presence to provide a fuller picture of the subject.

While TruthFinder bundles data points together rather than offering dedicated tools for each feature like BeenVerified does, it excels in aggregating diverse data sources into cohesive reports.

Data Quality of Both Platforms

Evaluating the data quality and accuracy of both BeenVerified and TruthFinder is crucial. User reviews from platforms such as BBB, Trustpilot, and SiteJabber reveal mixed feedback for both services.

BeenVerified:

  • Users report high accuracy in People Search results.
  • Occasional complaints about outdated or incorrect information.
  • Some users mention billing issues post-account closure.

TruthFinder:

  • Known for providing detailed background checks with extensive data points.
  • Reports of incorrect information being present in some cases.

Despite these issues, many users find both platforms reliable for personal use. Independent assessments indicate that while both services have room for improvement in data accuracy, they remain valuable tools for conducting thorough background checks.

TruthFinder Features

TruthFinder is a powerful tool for conducting thorough investigations. It offers a similar feature set to BeenVerified but also includes some unique functionalities.

Key features of TruthFinder:

  • People Search: Like BeenVerified, TruthFinder allows users to find detailed information about individuals, including contact details, employment history, and social media profiles.
  • Reverse Phone Lookup: Provides insights into the identity of unknown callers by searching using phone numbers.
  • Username Search: This feature helps uncover social media accounts and other online profiles associated with a specific username.
  • Address Lookup: Provides historical and current address information which can be useful for locating individuals or verifying addresses.
  • Email Lookup: Similar to BeenVerified, this allows users to find information about individuals based on their email addresses.

Unique functionalities that TruthFinder offers:

  • Dark Web Scan: This feature scans the dark web for any instances of your personal information being compromised, which adds an extra layer of security awareness.
  • Family Tree Builder: Helps users construct family trees by connecting various public records and known relationships.

Both platforms offer high-quality data, but TruthFinder takes it a step further by combining multiple data points into comprehensive reports. This means you can access more information with fewer searches.

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Both TruthFinder and BeenVerified are great for finding public records, making them valuable for personal investigations. However, choosing between them may depend on specific needs such as additional security features or more streamlined data bundling.

Data Quality of Both Platforms

When it comes to evaluating background check services, data quality is a crucial factor. Both BeenVerified and TruthFinder offer a range of features to help users find information about individuals. However, there are some differences in how they gather and present their data.

BeenVerified:

BeenVerified provides the following features:

  1. People Search: This feature is generally accurate and provides comprehensive details about individuals.
  2. Reverse Phone Lookup: It is effective for identifying unknown callers by searching for information associated with a phone number.
  3. Username Search: This feature allows users to track social media and online activities by searching for specific usernames.
  4. Address Lookup: It is reliable for obtaining residential history information by searching for addresses.
  5. Email Lookup: This feature helps users find connections between email addresses and personal profiles.

TruthFinder:

TruthFinder is known for its extensive background reports that include various types of information such as criminal records, addresses, social media profiles, and more. Users appreciate its detailed court and criminal records search feature.

User Feedback on Data Quality

User feedback on platforms like BBB, Trustpilot, and SiteJabber indicates mixed reviews for both services. Some users report outdated or incorrect information. Specifically:

  1. BeenVerified has complaints about data accuracy and billing issues.
  2. TruthFinder faces criticism for erroneous information in their reports.

Independent assessments highlight that neither platform is flawless in data quality. However, BeenVerified users often find it slightly more accurate. This subtle edge might be due to its broader range of features and better integration of various data points.

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Pricing and Subscription Options

When choosing a background check service, it's important to consider the cost. Both BeenVerified and TruthFinder offer subscription plans, but they have different pricing structures.

Cost of Using BeenVerified and TruthFinder

BeenVerified Pricing:

  • Casual Trial: $1 for a 7-day trial.
  • Plus Trial: $5 for a trial that includes PDF downloads of reports.
  • Monthly Subscription: $29.99 per month.
  • Three-Month Subscription: $19.49 per month (billed as $58.48 one-time payment).

BeenVerified's pricing model gives you the option to try their service with short-term trials before committing to a longer subscription. The Plus Trial also offers PDF report downloads, which can be useful for saving or sharing information.

TruthFinder Pricing:

  • Monthly Subscription: $28.05 per month.
  • Two-Month Subscription: $23.28 per month (billed as $46.56 one-time payment).

TruthFinder has fewer pricing options compared to BeenVerified, but their monthly rates are competitive. They also offer a two-month subscription plan for those who want a medium-term commitment.

Value for Money Comparison

When comparing the value for money between BeenVerified and TruthFinder, here are some key points to consider:

BeenVerified:

  • Offers more flexible trial options.
  • Includes additional tools like Unclaimed Property and Vehicle Lookup.
  • Provides a modern user interface that enhances the search experience.

TruthFinder:

  • Focuses on core background check features with bundled data points.
  • Has similar monthly pricing but lacks the diverse set of features offered by BeenVerified.

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Trial Availability and Refund Policy

Examining the trial options and refund policies of BeenVerified and TruthFinder is crucial for potential users to make informed decisions.

BeenVerified

  • Trial Options: Offers a 7-day trial for $1, which allows limited access to its features. There's also a $5 trial that provides access to downloadable PDF reports.
  • Refund Policy: Requires users to contact customer service via phone or email to request a refund. Mixed user reviews highlight occasional difficulties in obtaining refunds.

TruthFinder

  • Trial Options: No explicit mention of a trial period on their website, making it less transparent compared to BeenVerified.
  • Refund Policy: Similar to BeenVerified, users must reach out to customer service for refunds. User feedback indicates some challenges with the refund process, though some have reported successful transactions.

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User Experience and Interface Design

Navigating the BeenVerified Platform

Using BeenVerified starts with a straightforward account creation process. You begin by entering basic information such as your name and email address, followed by selecting a subscription plan that suits your needs. Once your account is set up, navigating the platform is intuitive.

Key Features of the User Interface:

  • Home Screen: The main dashboard offers quick access to various search tools like People Search, Reverse Phone Lookup, Username Search, Address Lookup, and Email Lookup.
  • Simple Search Process: Each feature has a dedicated search bar on the home screen. For instance:
  • In People Search, you can enter a name to retrieve detailed background reports.
  • Reverse Phone Lookup allows you to input a phone number to identify its owner.
  • Additional Tools: Beyond standard searches, BeenVerified includes utilities like Unclaimed Property Search and Vehicle Lookup. These tools are accessible from the main dashboard, making it easy to expand your investigative reach.

User Experience:

The design emphasizes ease of use:

  • Modern Interface: A clean layout ensures that even users unfamiliar with background check platforms can navigate without difficulty.
  • Report Accessibility: Once a search is conducted, the results are compiled into detailed reports available for viewing or downloading. These reports are well-organized, making it simple to find specific information.

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With these features and tools at your fingertips, BeenVerified offers an effective solution for anyone needing comprehensive background information.

Exploring the TruthFinder Interface

TruthFinder has a simple and easy-to-use interface. When you create an account, you'll see a clean dashboard that's designed for simple navigation. The platform focuses on being user-friendly, so even if you're new to background check services, you can quickly figure out how to use it.

Key aspects of the TruthFinder interface:

  • Account Creation: The sign-up process is easy to understand and only requires basic information. However, you'll need to complete a trial payment to access all features.
  • Search Process: TruthFinder offers different types of searches like people search, criminal records search, and social media profiles search. You can access each search option directly from the main dashboard, making it convenient to switch between different tasks.
  • Navigation: The interface uses tabs, which makes it seamless to move between different sections of a report. You can easily view contact information, criminal records, and other details without scrolling too much or going through multiple pages.

User Experience Highlights:

  • Smooth Navigation: Users have praised TruthFinder for its layout that makes it easy to navigate. The search bar is prominently displayed, and results are generated quickly.
  • Clear Information: Data is presented in a structured way with headings and sections, making it easy for users to find specific details in reports.

TruthFinder aims to strike a balance between user-friendliness and providing comprehensive data. It offers a practical solution for anyone who needs detailed background information without dealing with complicated navigation.

Privacy and Security Measures

Ensuring the confidentiality of user information is extremely important for background check platforms like BeenVerified and TruthFinder. Both companies have taken strong steps to protect data through privacy and security measures.

BeenVerified:

  • Encryption: Uses SSL (Secure Socket Layer) encryption to keep data private while it's being sent, so user searches and reports are always confidential.
  • Privacy Policy: Commits to not sharing personal information with anyone else unless the user gives permission or when legally required.
  • Data Protection: Uses advanced security methods to stop unauthorized people from getting access to sensitive information.

TruthFinder:

  • Data Encryption: Applies AES (Advanced Encryption Standard) encryption to ensure that data is securely transferred, maintaining user privacy throughout the entire search process.
  • User Anonymity: Offers features that let users carry out searches without revealing their identity, giving an extra level of privacy.
  • Secure Servers: Stores data on protected servers with multiple layers of defense against online attacks.

Both platforms make protecting user data a top priority by using strict security measures. While BeenVerified focuses on SSL encryption and following privacy rules closely, TruthFinder highlights AES encryption and the ability to search without identification. These actions give users peace of mind when using these services, as they know their personal details are safe from unauthorized access.

Customer Support

Evaluating customer support services is crucial when choosing a background check platform. Both BeenVerified and TruthFinder offer multiple channels for users to seek assistance or report issues.

BeenVerified Customer Support

Channels Available

  • Email support
  • Phone support during business hours
  • Comprehensive help center with FAQs and articles

Responsiveness

  • Generally quick to respond to email inquiries within 24 hours
  • Phone support provides immediate assistance, although wait times can vary

User Feedback

  • Mixed reviews regarding the quality of support
  • Some users report efficient problem resolution, while others mention difficulties in canceling subscriptions and obtaining refunds

TruthFinder Customer Support

Channels Available

  • Email support
  • Phone support available seven days a week
  • Extensive knowledge base with guides and troubleshooting tips

Responsiveness

  • Email responses typically received within one business day
  • Phone support noted for its availability outside regular business hours, making it convenient for users needing immediate help

User Feedback

  • Similar to BeenVerified, user feedback is varied
  • Positive remarks on helpfulness and patience of phone representatives, but some complaints about billing issues and refund processing delays

Both platforms strive to provide robust customer support but receive mixed reviews on effectiveness and responsiveness.

Final Verdict

After thoroughly examining BeenVerified and TruthFinder, it's clear that there isn't a clear winner in the battle between these two background check services. Each has its own strengths and weaknesses, making them better suited for different purposes.

BeenVerified:

  • Offers a more comprehensive feature set including People Search, Reverse Phone Lookup, Username Search, Address Lookup, Email Lookup, Unclaimed Property search, and Vehicle Lookup.
  • Provides a modern user interface with support for iPad and Apple Watch.
  • Slightly higher accuracy in data quality but mixed reviews regarding billing and refund issues.

TruthFinder:

  • Known for its powerful public records search engine that includes emails, addresses, social media profiles, court and criminal records.
  • Simpler user interface but lacks some of the additional tools provided by BeenVerified.
  • Competitive pricing structure but shares similar concerns about data accuracy and customer support responsiveness.

When deciding between BeenVerified and TruthFinder, consider your specific needs:

  1. If you require a robust solution with multiple features and tools, BeenVerified might be the better option.
  2. For those prioritizing ease of use and straightforward access to public records, TruthFinder could be more suitable.

Choose the best background check platform based on what aligns most closely with your priorities.

FAQs (Frequently Asked Questions)

What are the key features of BeenVerified?

BeenVerified offers a comprehensive suite of features designed for background checks, including People Search, Property Records, Criminal Records, and more.

What features does TruthFinder offer?

TruthFinder offers an equally compelling set of features tailored for background checks, including People Search, Dark Web Scan, and detailed background reports.

How does the data quality of BeenVerified compare to TruthFinder?

When evaluating the data quality and accuracy of both platforms, users report high accuracy in People Search results with BeenVerified. On the other hand, TruthFinder is known for providing detailed background checks with extensive information.

What is the cost of using BeenVerified and TruthFinder?

BeenVerified offers pricing options such as a casual trial for $1 for a 7-day trial, and a monthly subscription. Meanwhile, TruthFinder also provides a trial option and a monthly subscription plan.

How do user experiences differ between BeenVerified and TruthFinder?

BeenVerified has a modern interface with straightforward account creation and navigation. On the other hand, TruthFinder also offers a simple and easy-to-use interface with smooth navigation and an easy sign-up process.

What privacy and security measures are implemented by BeenVerified and TruthFinder?

Both platforms ensure user confidentiality through encryption methods such as SSL (Secure Socket Layer) for BeenVerified and AES (Advanced Encryption Standard) for TruthFinder.

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